Frequently Asked Questions 
WHAT IS KLARNA?
Klarna is an easy payment service that allows customers to make purchases instantly and then pay for them in 3 equal payments once every 30 days starting from the date of purchase.
HOW DOES KLARNA WORK?
Just add items to your basket on Hey Darlin and check out as normal. At checkout, then choose the Klarna payment method. You will know if you are approved in seconds and once approved you will get an email confirmation from Klarna.
WHERE CAN I USE KLARNA?
Klarna can only be used on purchases made on Hey Darlin
ARE THERE ANY FEES TO USE KLARNA?
There are no extra fees when you follow your payment schedule properly.
HOW DO I PAY IN 3 INTEREST-FREE INSTALMENTS?
Select the 3 interest free instalments option to split your purchase into 3 equal payments that will be taken every 30 days starting at the time of your order. No bills needed. Just sit back, relax and enjoy your latest garms.
HOW DO AUTOMATIC PAYMENTS WORK?
Payments are collected on a 30 days basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna
HOW DO I RETURN AN ITEM PURCHASED WITH KLARNA?
Klarna returns will follow our usual standard returns process.. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Do you have more questions about Klarna returns?
DOES KLARNA IMPACT MY CREDIT SCORE?
Klarna may run a soft credit search that does not affect a customer’s credit score and is only visible on your credit file by you and Klarna. Neither Klarna nor Hey Darlin run credit searches that could impact your credit rating. This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.